Artificial intelligence or AI refers to machines, programs or online tools that simulate human behavior and actions to perform activities we humans normally do.
Take for example: conversations.
In the tourism industry they have grown accustomed to using chatbots as frontliners in most customer support transactions they receive.
This means one hotel before could have employed 2 to 3 different person to handle customer calls, chats, texts, or emails answering questions and reservations but they’ve all been replaced by a single chatbot programmed to automatically answer with no fail using templates that can fire up 24/7.
Your job could be in danger next but you could actually do something to stop that from happening.
I’ll tell you in a second but take this one other sample first: